Return it
Wrong item, delayed flight, double charge: pally opens the claim, gets the label, and chases the money.
Returns and claims are designed to be annoying enough that you give up. Send pally a photo of what arrived and it opens the return, gets you the label, and stays on it until the refund actually lands.
iMessage
Gmail
PallyThe routine
How it works
Send a photo of what arrived, or just the order number. Pally identifies the item, finds the matching order in your connected email, and checks the return window and policy before it starts, so you know straight away whether this is still a return or now a warranty claim.
It then runs the return in its secure browser using your saved login: the reason, refund or exchange as you chose, and the label. You get the QR code or printable label in your email, along with where to drop it and the date it has to be scanned by.
The same mechanism covers the other claims people abandon. An airline delay compensation form, a hotel that charged a no-show, or a card charged twice: pally fills in the airline's claim form or writes the merchant with the exact dates and amounts, and keeps the thread going.
Then it follows the money instead of you. Pally watches for the return scan, the merchant's reply, and the credit posting on your connected account, and nudges when a claim goes quiet. One text when it resolves, and an honest one if the merchant says no.
A useful fit
Good for
- Returning something without hunting for the order email
- Getting a QR label you can scan at the drop-off
- Filing airline delay or cancellation compensation
- Disputing a charge that hit your card twice
- Knowing when the refund actually posted
Text it naturally
Things to try
Before you start
Common questions
What does pally need to start?+
A photo of the item or the order number is plenty. If the order is in your connected email, pally can find the rest: the retailer, the date, the amount, and how long the return window has left.
Can pally guarantee the refund?+
No, and it will not pretend otherwise. It files the claim properly, chases it, and escalates when you ask, but the merchant or airline makes the decision. You see their real reply in the thread either way.
How does it know the money arrived?+
It watches the confirmation in your connected email and the credit on a linked account, then sends you one message when the refund posts, instead of you checking a statement every few days.
Keep going
Related recipes
Last updated September 19, 2026.
Have your own recipe in mind?
Anything you'd hand a great assistant, you can hand pally. Just describe it in a text.